
CHAPTER 1: WELCOME
groov Box User’s Guide
7
7
Product Support
If you have any questions about groov, you can call, fax, or e-mail Opto 22 Product Support.
Phone: 800-TEK-OPTO (800-835-6786)
951-695-3080
(Hours are Monday through Friday,
7 a.m. to 5 p.m. Pacific Time)
Fax: 951-695-3017
Opto 22 website: www.opto22.com
When calling for technical support, be prepared to provide the following information about your
system to the Product Support engineer:
• groov Image version and groov Admin version. Click the System Information icon in the Admin
Quick Start (see page 43).
• A description of your system equipment:
– Computer type, speed, memory, and operating system
–Browser type and version
– OPC UA server type and configuration
• A description of the network
• Specific error messages or other diagnostic indications
NOTE: Email messages and phone
calls to Opto 22 Product Support
are grouped together and
answered in the order received.
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